Emergency: 18003091001

Emergency: 18003091001

Job Responsibility:

  • Inbound and outbound calling to answer to medical needs of callers and directing them for medical consultation.
  • Keep records of callers interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions that are taken. Process issues, forms, and applications.
  • Follow up to ensure that appropriate actions were taken on patients’ requests
  • Refer unresolved tickets/ medical needs or special requests to designated departments for further investigation.
  • Empathetic communication with callers to understand their needs, and provide relevant solutions.

Responsibilities and Duties:

  • Will be responsible to handle inbound calls from the patients/complainant and direct them towards concerned medical practitioners.
  • Keeping the customer database maintained and updated.
  • Keeping a record of all the sales calls and notes of useful information

I Follow-up with callers & internal team.


  • 1-2 years of experience as a telecaller or any similar role.
  • Proven track record of successfully achieving the sales quota.
  • Knowledge of computer programs like CRM and telephone systems.
  • Efficient with English.
  • Excellent interpersonal and communication skills.
  • Excellent negotiation skills and the ability to resolve issues. Having done B.Sc/BA will be an advantage.

Job Location: Bangalore

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Tele Sales