The Healthcare Telecaller is responsible for managing patient communication, handling incoming and outgoing calls, scheduling appointments, conducting patient follow-ups, and addressing healthcare-related queries. The role involves coordinating with various hospital departments to ensure effective communication, smooth patient service delivery, and a positive patient experience while maintaining accurate records and confidentiality.
Responsibilites:
Patient Communication: Handle incoming and outgoing calls to provide patients with relevant information regarding hospital services, appointments, and healthcare-related queries.
Appointment Management: Schedule, confirm, and reschedule patient appointments while ensuring accurate documentation.
Patient Follow-Ups: Contact patients for appointment reminders, consultations, diagnostic services, and follow-up visits as required.
Query Resolution: Address patient queries professionally and coordinate with the relevant hospital departments for further assistance.
Patient Coordination: Guide patients regarding consultation procedures, hospital services, and other relevant healthcare information.
Record Maintenance: Maintain accurate patient call records, appointment details, follow-up status, and communication logs.
Service Coordination: Coordinate with doctors, front office staff, billing teams, and other departments to ensure smooth patient communication and service delivery.
Essential Skills:
Intrested candidates please share resume to [email protected] or can whatsapp to 6360986847.