Telecaller (Night Shift)

Administration 2 Years of Experience Salary: ₹300000.00 LPA Qualification: Any Bachelor Degree Posted on January 5, 2026

Job Summary

A Night Shift Hospital Telecaller handles patient calls after hours, scheduling appointments, managing inquiries (including urgent ones), coordinating with on-duty staff (like DMOs), confirming next-day bookings, and sometimes managing medical report delivery/courier dispatch, ensuring continuous patient communication and support for critical operations during overnight hours, often involving US/international time zones for medical billing (AR calls) or patient support

Languages Required: English / Kannada / Hindi / Telugu

Interested can call and whats your resume to 7022660333

Responsibilities

Key Responsibilities:

Appointment Management: Booking, confirming, rescheduling, and canceling appointments for various departments and doctors, including virtual appointments.
Patient Communication: Handling inbound/outbound calls for inquiries, guiding patients, and connecting them with doctors or duty medical officers (DMOs) for urgent issues.
Information Provision: Explaining hospital services, procedures, test requirements, and potentially assisting with basic billing queries.
Coordination: Liaising with doctors, labs (for report delivery), and courier services for medicine dispatch.
Documentation & Follow-up: Maintaining call records, updating patient databases, checking missed calls, and managing emails/cloud storage.
Emergency/Critical Support: Responding to urgent patient needs and escalating as necessary, sometimes acting as an on-site point person.
Shift Handovers: Taking detailed handovers from the previous shift and preparing for the next.

Skill Required

Typical Night Shift Duties:

After-Hours Support: Providing essential patient contact when most staff are off-duty, especially crucial for international/US medical billing (RCM/AR calls) requiring late-night shifts in India.
Follow-Ups: Making confirmation calls for early morning appointments.

Essential Skills:

Excellent communication and active listening.
Ability to work under pressure and make quick decisions.
Organized and detail-oriented.
Familiarity with hospital systems and medical terminology (beneficial).

Super Specialities

Other Specialities

Telecaller (Night Shift)

Job Summary

Responsibilities

Skill Required

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